To return an item, contact us at contact@uniquestride.com. We will guide you through the return process, which includes providing a photograph of the product if it is defective.

We cover the cost of return shipping, so you can return your items for free.

Yes, exchanges are available for the same model and design, including high tops, low tops, sneakers, boots, and more.

If you receive a defective product, email us at contact@uniquestride.com with your order number and a clear photo showing the defect. We will arrange a replacement or a refund.

Refunds are processed within 5-10 business days after we receive and inspect the returned item.

Used items are not eligible for return or exchange. Custom printed items cannot be returned for reasons like wrong size or design choice.

You have 24 hours to contact us at contact@uniquestride.com to request order modifications or cancellation. After 24 hours, the order is in production and cannot be changed.

You can contact us 24/7 at contact@uniquestride.com for any return issues or questions.

Customers have 24 hours to correct order details. Errors after this time are the customer's responsibility.

Free size exchanges are valid for the same model and design, including high tops, low tops, sneakers, boots, and more.

Used items are not eligible for refunds or exchanges. Only new and unused items returned within 30 days are eligible for return or exchange.

We offer a 100% satisfaction guarantee. If you're unhappy, contact us 24/7 at contact@uniquestride.com for assistance.

Yes, you have 24 hours after placing your order to request modifications or cancellations at contact@uniquestride.com. After this period, the order enters production and cannot be changed.

Since our products are custom-made, we cannot offer refunds or exchanges for mistakes in order details or design choices. Please use the size charts and product information to ensure accuracy.

We guarantee satisfaction for orders with defects or incorrect items. Send your order number and a clear photo of the issue to contact@uniquestride.com, and we will offer a replacement or refund.

If your item hasn't arrived within 45 days, contact us at contact@uniquestride.com. Please note that refused shipments are not eligible for compensation. Orders placed in November and December are subject to a 60-day wait period due to high shipping volumes.

Report errors within 24 hours. After this period, incorrect measurements or address details are the customer's responsibility. Size exchanges for sizes differing by more than two sizes from the original order are considered customer errors and are not eligible for exchange. Free size exchange applies only to the same model and design.